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Books

Refund & Cancellation

Last updated: 27 October 2026

How paid plans, cancellations and refunds work.

In short: the free plan never charges you. Books Pro is paid in advance, one month or one year at a time, and never renews on its own. A first yearly payment can be refunded in full within 30 days, no questions asked.

1. Paid plans

  • Prices are shown in Indian Rupees (₹) inside the app before you pay: ₹149 per month, ₹1,499 per year, or the founding price of ₹999 per year for the first 100 paying shops.
  • Plans are paid in advance for the period you choose. Nothing renews automatically. When your paid time ends, Books tells you inside the app and you choose whether to pay again.
  • Every new account gets 30 days of Pro free. The trial is clearly marked and never charges you.
  • Payments are taken by Razorpay (UPI, cards, net banking). We do not see or store your full card or UPI details.

2. Cancelling

  • There is nothing to cancel: Pro simply does not renew unless you pay again. You keep full Pro access until the end of the period you paid for.
  • After that, your account moves to the free Counter plan. Billing, products and expenses keep working. Months older than 60 days and exports are locked, but nothing is deleted, and they open again the moment you upgrade.
  • If you want your account closed, write to us. Your data is kept for 90 days so you can ask us for a copy or come back (see our Privacy Policy).

3. Refunds

We refund in full when:

  • 30-day money-back on your first yearly payment. If you pay for a year (regular or founding price) for the first time and change your mind within 30 days, tell us and we refund the whole amount. Pro ends when the refund is made.
  • You were charged twice, or charged an amount different from the price shown to you.
  • Books was unavailable for a long time because of a problem on our side: we refund or credit that time.

Monthly payments and later yearly renewals are not refunded for part of a period, because you can simply let the plan end. Approved refunds go back to the same payment method you used, normally within 7 working days of approval. Your bank or UPI app may take a few more days to show it.

4. Delivery

Books is an online service. Nothing is shipped. Pro is switched on the moment Razorpay confirms your payment, and you use Books in your browser or from your home screen. If Pro is not on within an hour of a successful payment, write to us with the payment reference and we will fix it.

5. How to ask

Write to [email protected] with your shop name, login email and payment reference. If you are not happy with our answer, contact our Grievance Officer through the Contact page.